Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
We offer a 30-day return policy for unworn items in their original packaging. You can start the process through our online returns portal using your order number and email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How can I ensure I am ordering the correct size?
Each product page includes a detailed size guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I care for my premium leather products?
To maintain the quality of your items, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.